Look, if we're being honest, we're still trying to figure this thing out. We know we're going to need to fill this Client Service position soon, but because we're so damn protective of our happy and weird little thing over here, sometimes finding just the right person can take a long time. So, we're going to have a few conversations with folks that might be interested, try and keep some momentum, and go from there. If it's a perfect fit, then great, and if not, no sweat.

Anyway, job description is below. We're probably squarely in the middle range of affordability for midwestern salary ranges. But, we have a lot of rad perks and are pretty endlessly flexible, so if you're into the vibe, let's chat.
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It's not gonna be for everyone, but neither are we, and that's ok. This would be a great gig also for someone who has a bit of account executive experience, but wants to get their hands more dirty on brand strategy projects as opposed to ongoing marketing and that type of stuff. Don't think it HAS to be local, but that would probably be a perk for us.
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Company Overview:

‍We take our bourbon neat. Hot Chicken five stars. Amps overdriven. We prefer bonfires to fire pits. Monster trucks over luxury coups. Our passions in life are the ones teachers said were a waste of time, our relatives didn’t understand, and the pastor, bless his heart, said would lead us to ruination.

We believe in working hard and playing harder. We believe in rock n’ roll. We believe the only path to a nice deep sleep is a hard day’s work and sometimes a hard day’s night. We believe in punching above our weight class. We believe in taking a blue-collar approach to the very cushy job we have of being lucky enough to draw cool stuff for even cooler people. We believe in setting goals, having a good plan, and basking in the glow of accomplishment.

We love clients who like to push buttons, get loud and have some fun doing it. We love to work. It’s what we do when we aren’t working.

Feel like we might be a good fit? Pull up a seat and pour a drink - let’s get started.

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Position Overview:

‍The Client Service Executive (open to name change? Who cares.) is a pivotal role, serving as the primary liaison between FDC and our clients. You'll be responsible for managing client relationships, ensuring projects are completed on time and within budget, and constantly enhancing the level of service we provide.

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Key Responsibilities:

Client Relationship Management: Cultivate and nurture strong relationships with clients, understanding their needs, and ensuring their brand vision is executed flawlessly.

Project Oversight: Supervise projects from initiation to completion, ensuring timely delivery, quality control, and client satisfaction.

Team Collaboration: Work closely with our design and illustration teams, providing them with clear client briefs and ensuring open communication throughout project durations.

Strategic Development: Contribute to strategic discussions, offering insights to optimize client campaigns and ensure alignment with brand guidelines.

Financial Management: Oversee budgeting for client projects, ensuring profitability and managing any financial issues or concerns.

Reporting and Analysis: Provide regular updates to senior management about account health, project progress, and areas of opportunity.

New Business Development: Play an active role in seeking out and securing new business opportunities for the company.

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Qualifications:

Minimum of a few years of experience in account management, preferably in the design/illustration/advertising/whatever industry.

Strong understanding of brand design and the creative process.

Exceptional communication and interpersonal skills.

Proven ability to manage multiple projects simultaneously.

Proficiency in project management software and tools. We use a lot of Notion.
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What We Offer:

A collaborative work environment with a team of very passionate, competitive and friendly creatives.

Opportunities for professional growth and development.

Competitive salary

Fully paid health insurance

2 Weeks of PTO

Every other Friday off (that seems to be a big one)

A chance to work on some super rad stuff in everything from cannabis, alcohol, food, lifestyle and more.

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To apply, please submit your resume, a cover letter detailing relevant experience, and any pertinent info to josh@frieddesign.co

Thanks to all applicants for their interest, but only those selected for an interview will be contacted.

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